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Suspicious Mail / Package

What You Should Do

  • Do not handle the letter/package. Do not shake or bump.
  • Isolate the letter/package and look for indicators of potential hazards.  Indicators of potential hazards include:
    • No return address & the presence of restrictive markings (e.g. PERSONAL, SPECIAL DELIVERY).
    • Excessive postage or post marks from a foreign country.
    • Addressed to the employee’s title only (no name); or addressed to the wrong name or title.
    • Misspelled words or badly typed or written address.
    • Wires protruding from the package.
    • Package is lopsided or uneven.
    • Package has a strange odor.
    • Outside of the package shows evidence of oily stains, discolorations, or crystallization on the wrapper/envelope.
    • Excessive taping or string.
  • Do not open, smell or taste the package.
  • Treat the letter/package as suspect.
  • If received on campus call the Tulane Police emergency line. Tulane Police Emergency Numbers are:
    • Tulane National Primate Center Police emergency: 985-871-6411
    • Tulane Downtown Campus Police emergency: 504-988-5555
    • Tulane Uptown Campus Police emergency: 504-865-5200, or pick-up the nearest emergency blue-light phone.
    • Other Campuses: Call 911
  • If received off-campus, call 911 and then contact TUPD at the campus nearest your location.
  • If the parcel is opened and/or a threat is identified, take the following actions immediately:
    • For a bomb:
      • Evacuate the area where the package was received immediately.
      • On campus, call TUPD immediately. See Bomb Threat for more details.
      • Off-campus, call 911 immediately. Then call TUPD.
    • For a radiological hazard:
      • Don’t handle the package and evacuate the area immediately.
      • If you have contamination on your hands or person, do not spread the contamination to other areas or persons.
      • On campus, call TUPD immediately.
      • Off-campus, call 911 immediately. Then call TUPD.
    • For a biological or chemical hazard:
      • Do not handle the package.
      • Wash your hands with soap and warm water. Do not spread contamination to other areas or other persons.
      • On campus, call TUPD immediately.
      • Off-campus, call 911 immediately. Then call TUPD.
    • For other hazards, such as sharp objects or razor blades:
      • Do not handle the package.
      • On campus, call TUPD immediately.
      • Off-campus, call 911 immediately. Then call TUPD.

    What Will Happen

    • TUPD will immediately dispatch officers to the scene.
    • TUPD Dispatch will activate the NO Police Department, NO Fire Department, Tulane EMS and NO EMS, as necessary.
    • If necessary, the Tulane emergency alert system will be activated with information & instructions.
    • TUPD will establish on-scene command and coordinate all responding agencies.
    • If necessary, an "all clear" message will be issued once the situation has returned to normal.